alt Hacker NewsProps to them for actually updating their status page as issues are happening rather than hours later. I was working with claude code and hit an API error, checked the status page and sure enough there was an outage.
This should be a given for any service that others rely on, but sadly this is seldom the case.
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Confusingly, I was trying to debug something with a 529, and this outage really had me going for a minute.
Same as you and I was glad to see the status page - hit subscribe on updates
Claude user base believes in Sunday PM work sessions
Indeed! I checked their status page within 2 minutes of having issues and it was updated to show they had detected it.
"There's a problem and we already know about it" is so much better than "there's a problem and we don't know about it and/or are hoping it will magically go away and that we won't be embarrassed".
Seldom? Most status pages I've seen do eventually get updated, just not within that first critical 3 minutes.
Thank you! Opening an incident as soon as user impact begins is one of those instincts you develop after handling major incidents for years as an SRE at Google, and now at Anthropic.
I was also fortunate to be using Claude at that exact moment (for personal reasons), which meant I could immediately see the severity of the outage.