alt Hacker NewsAlso, for many larger companies, access to internal data and systems is only granted to authorized human users and approved applications/agents. Each approval is a separate request.
This means for any "manual" or existing workflow requiring a access to several systems, that requires multiple IT permissions with defined scopes. Even something as simple as a sales rep sending a DocuSign might need:
- CRM access
- DocuSign access
- Possibly access to ERP (if CRM isn't configured to pass signed contract status and value across)
- Possibly access to SharePoint / Power Automate (if finance/legal/someone else has created internal policy or process, e.g. saving a DocuSign PDF to a folder, inputting details for handover to fulfilment or client success, or submitting ticket to finance so invoicing can be set up)
It is much easier to use an AI API in my bank than to use any other tool. Since the AI is from MS, it's ready to go, whereas other tools require a few months of budgeting, licenses, certs, and so on. Since AI/Azure/AWS is already there and 'certified to use,' it is easier for me to patch something together using this stack than to even ask for open-source software