I think that's just true in general. Business users at $work are already saying that they would rather just talk to ChatGPT (with voice for some reason I, a keyboard person, doesn't understand) than deal with GUIs. They want to describe what they need and have the computer do it, not click around.

Once you've abstracted away the UI (and the training on how to use it) it will be a lot easier to just swap one SaaS for another.

Isn't the majority of SaaS in ERP systems?