alt Hacker NewsI don’t know what you build, but I’ll share some thoughts from the other side (customer):
Many SaaS products I am interested in have very little “moat”. I am interested in them not because I can’t build them, but because my limited engineering time is better spent building business specific stuff.
Many products with product management teams spend a lot of their effort building functionality either to delight their highest paying customers, or features that are expected to be high-revenue.
I’m never going to be your highest paying customers, so I’m never going to get custom work from you (primarily orienting workflows to existing workflows inside your customers).
What everyone wants when they buys SaaS is to get value from it immediately without having to change our internal processes, broken as they are. But your model of feature prioritization is antithetical to this; you don’t want to build or support the 5-10 integration points I want; because that would allow me to build my own customizations without paying for your upsells.
You aren’t at immediate risk from agentic Ai from losing your big customers. But Agentic AI is enabling me and thousands of others to build hobby projects that deliver part of your core value but with limitless integration. I expect that you’ll see bleeding from the smallish customers way before you see hits from your whales.
However in a couple of years there will be OSS alternatives to what you do, and they will only become more appealing, rapidly.
As a side note it’s not just license pricing that will drive customers to agentically-coded solutions; it’s licensing terms. Nowadays whenever I evaluate SaaS or open source, if it’s not fully published on GitHub and Apache or MIT licensed, then I seriously consider just coding up an alternative - I’ve done this several times now. It’s never been easier.
The OSS point doesn't apply to every vertical. Open source applications come about when developers scratch their own itch. Developer tools, infrastructure, general purpose CRMs, project management get OSS alternatives because developers use them and want to build them.
Nobody is building open source software for [niche professional vertical] in their spare time. It's not mass market. It's not something a developer encounters in their daily work and thinks "I could do this better." The domain knowledge required to even understand the problem space takes months to acquire, and there's no personal payoff for doing so.
The "OSS will appear" prediction works for horizontal tools. For deep vertical SaaS, the threat model is different: it's other funded startups or internal enterprise clones (both of which we've already faced and won against).