alt Hacker News> There is also a whole strain of thought in SaaS which says don't ever have a free version because those guys always end up being the biggest complainers.
Not just free, but also cheap. I have found the less someone pays the higher the likelihood they are a problem customer.
Look at them all downvoting us for saying it. It's like a force of nature, the reaction to comments about it proves that it's true - the complainers sure enough come onto the free forum and blast down comments about it :)
I like free stuff as much as the next guy but I think this is just some fundamental aspect of psychology, like you don't value something as much if you didn't pay for it. Within our business we see this all the time, customers who pay a lot tend to be satisfied and limit their criticism to the things that really matter, customers who pay a little or are just proposal shopping will take up a huge amount of time and have a lot of minor complaints. I have heard about this at many other businesses