Recent customer service experiences:

- HN banned me for being a robot! (I'm not)

dang unblocked me 1 hour 4 minutes after an email (thanks dang!)

- A Marriott hotel clerk booked me a duplicate room instead of using my third party paid reservation

After 45 minutes on the phone on hold and arguing with robots, I got a person who hung up on me in the middle of investigating the issue, I issued a credit card chargeback because I wasn't going through that again

- Comcast billed me $200+ weeks after I closed my account

After 30 minutes going around and circles with their AI phone operator who kept directing me to the broken online portal which said nothing I gave up and issued a credit card chargeback, I'm presently ignoring the advances of a debt collector

- A Kraken withdrawl of $16k worth of BTC has been "On Hold" for 28 days now

Their email support stopped responding 15 days ago. I have filed complaints with the CFTC and my attorney general.

- My Corporate Amex was flagged for fraud (which is fine) I was on the phone for an hour and a half with customer service who could not figure out how to unblock the card, they wouldn't admit to me out loud but it was pretty obvious their fraud systems were down in the middle of the night and the phone people could do nothing

I hung up on them and paid for my corporate travel with my own card which of course caused stupid headaches later. I hate AmEx now.

---

The best customer service? A free online forum that I can't possibly ever give any money.