The lack of "real, comment sense human support" from giant tech corporations is terrifying - and something that only regulation can fix. These tech companies have increasingly taken over our lives - getting locked out of a 20-year-old Google or Apple account could legitimately ruin your life - or at the very least - make it incredibly difficult for 6-12 months as you work to recover every account linked to it and migrate to something else.
One problem is that even if you can reach a real human - they have to follow a script and have strict limits on the problem solving they can do. If something falls outside of the normal support algorithm they are stuck.
What do you do if you're an average Joe without a popular tech blog and connections to the Apple community? How many people has this happened to that have just given up entirely?
Scary, scary world.