> But in this case, the complaint was that the transcription wasn’t perfect.

This is a falsehood. The complaint was that some videos had no transcription at all.

There were other complaints, BTW - it wasn't just subtitles. There were complaints about blind people not being able to read the docs.

Edit: I think one of the (multiple) complaints was poor transcription. What I meant by "falsehood" was actually referring to an earlier comment that said something to the effect of "they provided subtitles". In some cases they did not provide subtitles.