>You can contact an employee

Off topic pretty much: In 2013 I was one of the 8,000 people in the U.S. selected by Google to be able to buy Google Glass ($1,500 [$2,000 in today's money]) in its first release to the public. One thing I will never get over is the customer service offered to us Glassholes: not a toll-free number, no automated voice mail tree: I'd call for any reason AT ANY TIME NIGHT OR DAY OR WEEKEND OR HOLIDAY and a Glass specialist would answer within a couple rings and spend as much time on the phone with me as I needed to resolve my issue.