alt Hacker NewsIf Google bans 100,000 bot accounts a day, and even 1% of those "users" request a human appeal, you are demanding 1,000 hearings every 24 hours. Who pays for this? Magic? If the cost of providing a "free" email account includes the potential for a $500 human-led legal adjudication, free accounts will simply cease to exist.
Further, the current court system is already backlogged by months or years for serious crimes and property disputes. You are suggesting we socialize the cost of private customer service disputes. Why should taxpayers fund a judge to decide if a "common sense" decision was made about someone's banned World of Warcraft account?!
I'm sorry but this idea is very obviously not congruent with reality as we know it, as nice as it may sound.
> Who pays for this?
Initially, the user requesting the hearing (this discourages the scammers).
When the appeal is won, the company (this encourages doing a really good job at not banning legit users and enabling lower-friction ways for them to appeal).
> You are suggesting we socialize the cost of private customer service disputes.
No, it can just be a dedicated body, funded as described above. Yes, this might mean that free accounts cease to exist, although I suspect in practice it would just result in a fraction of the profit from free accounts going into better (less user-hostile) abuse management rather than profit.