alt Hacker NewsThey failed to deliver a Pixel phone to me - they never even tried to deliver it and the status said "permanent delivery failure" so I assumed they'd automatically refund me.
Fast forward a few months, I never received a refund and they claim they have no record any more. I could chargeback my credit card but I imagine I'd also be permanently banned from Amazon - so instead I accept they've just stolen $1000 from me with no recourse...
(if anyone from Amazon is reading this, my email is in my bio!)
Replies
For $1k stolen from me I think I’d go with not shopping at Amazon again, tbh.
No way I'd give away 1000 € in exchange to be allowed to buy from some store. Actually, I don't even have an Amazon account, but if I did, I'd prefer to be banned than to burn 1000 € like that.
Just ask for the refund. If they lock your account you can always make a new one (gonna be a scary day when that isn't possibl cuz they use biometrics or something.....).
But if they just close your account in response to asking for a rightful refund.... Literal thievery
Something similar happened to me. The delivery company returned two packages, two separate orders, as damaged back to Amazon. They were marked as "delivered". They automatically refunded just one item in one of the returned orders.
I had to call them to get a refund for all the items on all the orders, and even then they had a lot of difficulty figuring out what was happening. Isn't Amazon supposed to be a world leader (maybe after Walmart) in this stuff?
Man, for $1000 I'd definitely be checking to make sure it got refunded, and manually requesting a refund after a week had passed.
Waiting a few months is not smart because not every delivery service is going to store the delivery status details. I've generally found that after 3 months, data starts disappearing from services and refund options can become technically impossible. Like, on eBay, even if a seller wants to refund you after more than 90 days, they can't. Part of this is for accounting too -- at some point you just have to be able to definitively close the books and say here are the sales we made, that number isn't going down in the future because of potential outstanding returns.
Much less money lost, but Amazon is notorious for not providing free game codes that are supposed to be included with GPU purchases. The customer rep at first apologized and offered a small refund (less than the cost of the game). A later rep started implying I was trying to defraud Amazon.
Many people online share similar experiences. Wonder how much money this wide-scale fraud saves them.
Just reach out to andy or bezos and the executive team will reach out and fix it.
No, this is silly. Don't do this. You absolutely keep pushing for a refund and go via you CC provider if they don't respond.
wait is your email really [email protected]? I registered java.lang.string (at) gmail back when I was learning java 20+ years ago. Haven't really used it in over a decade though.
That should be the last straw. In the least, why haven't you closed your account?
File in small claims court, they can't ban you for that and they have to send someone out
It seems wild to me to just accept a loss of $1000 for something that isn't your fault. I'd be persistent in each contact with Amazon and if you're really not getting anywhere I'd go to small claims court or do a chargeback.