I had recently contact the official support email ([email protected]) of Bunq - a Neobank (like N26 and Revolut). Because they notified me that they changed their T&C and I never really used the account after the kyc (because they rejected my tax filings), I figured I let them know that I do not agree to the new T&C and want to terminate my account and have my data deleted.

Since the T&C update came - of course - from [email protected] I went to their website and quickly found out, unless I install their App again, there is no way to do anything. After installing the App, they wanted me to record a selfie, because I was using the app from a new device. I figured that is a lot of work and mostly somewhat unreasonable to record a new selfie just to have my data deleted - so I found their [email protected] address.

And, of course, you guessed it, it is 100% a pure AI agent at borderline retard level. Even though it is email, you get AI answers back. My initial inquiry that I decline the T&C and want to terminate my account and my data deleted via GDPR request was answered with a completely hallucinated link: bunq.com/dataprotection which resulted in immediate 404. I replied to that email that it is a 404, and the answer was pretty generic and that - as well as all responses seem to be answered in 5 minutes - made me suspect it is AI. I asked it what 5 plus five 5 is, and yes, I got a swift response with the correct answer. My question which AI version and LLM was cleverly rejected. Needless to say, it was completely impossible to get anything done with that agent. Because I CC'ed their privacy officer ([email protected]) I did get a response a day later asking me basically for everything again that I had answered to the AI agent.

Now, I never had any money in that account so I don't care much. But I can hardly see trusting a single buck to a bank that would offer that experience.