99.99% of the time when you read something on the internet and your reaction is "that's wild" / "wow that's crazy" / "that's unbelievable", then what you are reading is in fact likely nowhere near the actual truth / real.
One of the primary functions of DRM is to remove a paying customer's access to the works they paid for. There's nothing "wild" or "crazy" or "unbelievable" about it.
If you read up on Amazon's prior scandal(s) regarding their broken leave system, you'll believe almost any mistake is possible: https://web.archive.org/web/20211025011703/https://www.nytim...
98.378274% of the time when you read something on the internet quoting accurate probabilities they're making it up to push their biases onto you.
My experience with online services and software in general is it makes mistakes A LOT. Like A LOT A LOT. And I have absolutely no problem believing there little to no humans in the loop here.