alt Hacker NewsIt's not super easy to refund digital goods in general with few exceptions like Steam. I have done it with Kobo but IIRC you have to chat with a CS rep or least you did when I did it.
No where legit is DRM free for eBooks from the big publishers. You don't even have to use the Kobo app since they let you download the ACSM file and use it Adobe Digital Editions which could be used on a computer or ADE supported eReader like Pocketbook (or Kobo!). This has been the case since before they were even called Kobo! And if the publisher offers the book DRM free they just give you a DRM-free ePub instead of the ACSM file.
These days, with the Calibre DeACSM and DeDRM plug-ins you don't even need ADE. It's also trivially easy to remove the DRM from the Kobo desktop app or their readers. It's way easier than Amazon and a way better experience with multiple routes to a DRM free file.
This ACSM file fiddling was too much of a hassle. I used to DeDRM ebooks from Amazon (also using Calibre), but I didn't know about DeACSM. I just want an epub or pdf file. I don't want their reinventing the wheel to somehow gatekeep content bs file formats. This is a clear sign for me, that they do not have my best interest at heart.
Their website didn't guide me towards a callable phone number or give me an actual e-mail address I could write to. Instead I went back and forth between chatbot and docs and webpages, without success. It is obvious to me, that they want as little actual human in the loop as possible. Real shitty experience, while my money is already gone and I am trying to get it back. Easier to give up and just download an acceptable version elsewhere. Not going through all that hassle to use their platform, which doesn't value me as a customer anyway.