A few days ago I was trying to unsubscribe to a service (notably an AI 3D modeling tool that I was curious about).

I spent 5 minutes trying to find a way to unsubscribe and couldn't. Finally, I found it buried in the plan page as one of those low-contrast ellipses on the plan card.

Instead of unsubscribing me or taking me to a form, it opened a convos with an AI chatbot with a preconfigured "unsubscribe" prompt. I have never felt more angry with a UI that I had to waste more time talking to a robot before it would render the unsubscribe button in the chat.

Why would we bring the most hated feature of automated phone calls to apps? As a frontend engineer I am horrified by these trends.

It's probably increased during my lifetime. People used to talk, now they sit and text into smartphones.