alt Hacker NewsThe worst SEV calls are the one where you twiddle your thumbs waiting for a support rep to drop a crumb of information about the provider outage.
You wake up. It's not your fault. You're helpless to solve it.
The worst SEV calls are the one where you twiddle your thumbs waiting for a support rep to drop a crumb of information about the provider outage.
You wake up. It's not your fault. You're helpless to solve it.
Not when that provider is AWS and the outage is hitting news websites. You share the link to AWS being down and go back to sleep.