Me: “Why are we switching from NoNameCMS to Salesforce?”
Savvy Manager: “NoNameCMS often won’t take our support calls, but if Salesforce goes down it’s in the WSJ the next day.”
Just wait until you end up spending $100,000 for an awful implantation from a partner who pretends to understand your business need but delivers something that doesn’t work.
But perhaps I’m bitter from prior Salesforce experiences.
This ignores the case when BigVendor is down for your account and your account only and support is mia, which is not that uncommon ime