alt Hacker NewsYep, but if you do that you need to staff a help line with people who can say "turn the box over and look at the sticker, no the sticker with the numbers on it, it's white with black letters and says PASSWORD in a big font, no the password isn't literally PASSWORD, it's the line below that with the strange letters, yes, to type that one you need to hold the shift key and press 3..."
Remember that ISPs often have people who come to your home to hook stuff up.
Yes, which costs money, which is exactly my original point. It's not because "Oh I'm so hassled because customers are dumb", it's "No, hiring people to do support would cost us money, which we don't want".
> Remember that ISPs often have people who come to your home to hook stuff up.
I can't recall a single time a technician wasn't required to come to my flat/house to install a new router. I'm based in Spain, maybe it's different elsewhere, but I think it's pretty much a requirement, you can't setup the WAN endpoint or ISP router yourself.