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TOGoSyesterday at 5:29 PM1 replyview on HN

I'd return my Framework laptop if that was still an option. First they sent me bad RAM, and left me on my own to sort it out with Crucial, which never went anywhere. The mainboard has some weird power issue that prevents the modular ports, which are otherwise a cool idea, from working properly, and I went back and forth with support about that for two years before they finally told me it was out of warranty so I was SoL.

Then there's the screen that falls backwards.

Should've bought an old Thinkpad, instead.


Replies

The_Presidentyesterday at 5:58 PM

They replaced the hinges on a batch 5 this year for free when I finally complained about it. I just asked nicely and showed them a video of a fan blowing the screen down. New ones are tuned as expected.