Sorry your product experience was sub-par. We have four of the various revisions and the quality is on par with the other laptops in the price bracket. Framework versus MacBook - Not even a comparison - One of them you can do whatever you want with, and the other not so much. Linux is the best option for these computers, as with Windozers the battery life is worse. Baseline CPU idle on a clean linux install is like 0.5% - this results in a low power use battery life of about 7 hours on the 13" model under web browsing/audio playing loads.