I think the people criticizing would be potential customers who are voicing the issues that are preventing them from purchacing one. For example, I would criticize the lack of a trackpoint equivalent. And in fact, I'm not purchasing one because it doesn't have a trackpoint. If they listened to my complaint, I'd be much more inclined to buy one. (Not right away — I'm not on the market for a laptop right now — maybe 3 years down the line.)