I just tried out your app for the first time. First time trying to learn Spanish. I feel exactly like the user you describe but it is because I have to click Don’t remember for 70-80% of the words.
I’ve always had difficulty remembering vocabulary. I remember cramming German in School 30 years back. We had 20 words we had to learn per week and I could sit a whole night repeating and repeating them just because they wouldn’t stick. And then in the morning they were all gone anyway. So I gather I am a bad language learner.
In your algorithm, do you assume everyone’s recall is the same or do you optimize for a recall rate which make everyone fail a certain percentage of the word? If so, knowing that I am supposed to not remember 70% would be a good reminder in the app to not feel bad.