In defense of them not admitting any kind of mistake, maybe it's not actually a mistake but instead a really well thought out, yet incredibly stupid, plan.
The distinction isn’t non-discriminating, but if it is then, what it is, I believe.
That'd be even more reason for them to have a solid PR plan prepared, to grind down opposition and gaslight everyone into giving up. Leaving all messaging about the issue to upset users is the worst way to handle it. Even just closing the issue would've been less damaging at this point.
aka "it's a good idea to turn our productivity software into ransomware" plan