Yikes. They don't need a "special arrangement" for those requirements. This is the bare minimum at many professionally run colocation data centers. There is not a security requirement that can't be met by a data center -- being secure to customer requirements is a critical part of their business.

Maybe the person who wrote that is only familiar with web hosting services or colo-by-the-rack-unit type services where remote-hands services are more commonly relied on. But they don't need to use these services. They can easily get a locked cabinet (or even just a 1/4 cabinet) only they could access.