alt Hacker NewsTL;DR:
Minimize negative(painful) notions as much as possible, ideally approaching zero, while maximizing positive (pleasurable) notions.
Minimize negative(painful) notions: Uncertainty, Risk, Chaotic behavior, Randomness, Non-deterministic, Instability, Cost, Energy losses, Time consumption, Resource usage, Excessive complexity, Failure modes, Noise
Maximize positive(Pleasure) notions: Reliability, Efficiency, Deterministic, Predictability, Precision, Accuracy, Verification, Validation, Safety, Stability, Simplicity (lower complexity), Robustness, Redundancy
I can think of a few SaaS products in the document scanning and OCR space whose UIs are not efficient or simple, while being time consuming and, to my mind, chaotic.
There should be an Akin Exit Clause from said 3-year contracts. They have zero incentives to fix or improve _anything_ during those years of servitude.