You’re absolutely right! You astutely observed that 2025 was a year with many LLMs and this was a selection of waypoints, summarized in a helpful timeline.

That’s what most non-tech-person’s year in LLMs looked like.

Hopefully 2026 will be the year where companies realize that implementing intrusive chatbots can’t make better ::waving hands:: ya know… UX or whatever.

For some reason, they think its helpful to distractingly pop up chat windows on their site because their customers need textual kindergarten handholding to … I don’t know… find the ideal pocket comb for their unique pocket/hair situation, or had an unlikely question about that aerosol pan release spray that a chatbot could actually answer. Well, my dog also thinks she’s helping me by attacking the vacuum when I’m trying to clean. Both ideas are equally valid.

And spending a bazillion dollars implementing it doesn’t mean your customers won’t hate it. And forcing your customers into pathways they hate because of your sunk costs mindset means it will never stop costing you more money than it makes.

I just hope companies start being honest with themselves about whether or not these things are good, bad, or absolutely abysmal for the customer experience and cut their losses when it makes sense.