I believe most of it is people expecting stuff to work differently, not having time to wrap their head around proper usage of system, because they need specific outcome and they don't need mastery of the tool.

Downside is that "Facebookization" created a trend where people expect everything to be obvious and achievable in minimal amount of clicks, without configuring anything.

Now "LLMization" will push the trend forward. If I can make a video with Sora by typing what I want in the box, why would I need to click around or type some arcane configuration for a tool?

I don't think in general it is bad - it is only bad for specialist software where you cannot use that software without deeper understanding, but the expectation is still there.

You're 100% correct. I had a CVE reported to me in ~2022, shortly after the ChatGPT launch. I spent 4 hours slicing and dicing the issue, responding to how it was wrong, linking to background information, specific lines in the code, and then asking for or what am I missing. The response was literally "shrugs AI". Good for them.

Yeah but a good issue tracker should be able to help you filter that stuff out. That ghostty finds discussions to be a better way to triage user requests/issues is somewhat quirky, although a perfectly valid option. As is just using issues, imo. Just good to make sure users know how to report an issue, and what information to include.

Don't forget the rude, entitled, and aggressive, they are legion.

It's simply a great idea. The mindset should be 'understand what's happening', not 'this is the software's fault'.

The discussion area also serves as a convenient explanation/exploration of the surrounding issues that is easy to find. It reduces the maintainer's workload and should be the default.