What is the chance that they will say things like “oops, we forgot about your order?” “Oops, we didn’t click button that it’s done and could be picked up”.

I had situations where my order was forgotten/lost when I literally was sitting in the restaurant and waiting for my order.

Yes, I’m sure that those companies have shitty practices, but unconditionally putting blame on them is not productive. The drivers and restaurants aren’t saints either.