In college, I worked tech support. My approach was to treat users as people. To see all questions as legitimate, and any knowledge differential on my part as a) the whole point of tech support, and b) an opportunity to help.
But there were some people who used any differential in knowledge or power as an opportunity to feel superior. And often, to act that way. To think of users as a problem and an interruption, even though they were the only reason we were getting paid.
I've been refusing to contribute to SO for so long that I can't even remember the details. But I still recall the feeling I got from their dismissive jackassery. Having their content ripped off by LLMs is the final blow, but they have richly earned their fate.
Right? It's a perfect example of the problem.
In college, I worked tech support. My approach was to treat users as people. To see all questions as legitimate, and any knowledge differential on my part as a) the whole point of tech support, and b) an opportunity to help.
But there were some people who used any differential in knowledge or power as an opportunity to feel superior. And often, to act that way. To think of users as a problem and an interruption, even though they were the only reason we were getting paid.
I've been refusing to contribute to SO for so long that I can't even remember the details. But I still recall the feeling I got from their dismissive jackassery. Having their content ripped off by LLMs is the final blow, but they have richly earned their fate.