alt Hacker NewsYou seem to have filled this thread with a huge number of posts that try to justify SO's actions. Over and over, these justifications are along the lines of "this is our mission", "read our policy", "understand us".
Often, doing what your users want leads to success. Stamping authority over your users, and giving out a constant air of "we know better than all of you", drives them away. And when it's continually emphasized publicly (rather than just inside a marketing department) that the "mission" and the "policy" are infinitely more important than what your users are asking for, that's a pretty quick route to failure.
When you're completely embedded in a culture, you don't have the ability to see it through the eyes of the majority on the outside. I would suggest that some of your replies here - trying to deny the toxicity and condescension - are clearly showing this.
> Often, doing what your users want leads to success.
You misunderstand.
People with accounts on Stack Overflow are not "our users".
Stack Exchange, Inc. does not pay the moderators, nor high-rep community members (who do the bulk of the work, since it is simply far too much for a handful of moderators) a dime to do any of this.
Building that resource was never going to keep the lights on with good will and free user accounts (hence "Stack Overflow for Teams" and of course all the ads). Even the company is against us, because the new owners paid a lot of money for this. That doesn't change what we want to accomplish, or why.
> When you're completely embedded in a culture, you don't have the ability to see it through the eyes of the majority on the outside.
I am not "embedded in" the culture. I simply understand it and have put a lot of time into its project. I hear the complaints constantly. I just don't care. Because you are trying to say that I shouldn't help make the thing I want to see made.
> trying to deny the toxicity and condescension
I consider the term "toxicity" more or less meaningless in general, and especially in this context.
As for "condescension", who are you to tell me what I should seek to accomplish?