Yes.

The "on hold" change got reversed because new users apparently just found it confusing.

Other attempts to communicate have not worked because the company and the community are separate entities (and the company has more recently shown itself to be downright hostile to the community). We cannot communicate this system better because even moderators do not have access to update the documentation. The best we can really do is write posts on the meta site and hope people find them, and operate the "customer service desk" there where people get the bad news.

But a lot of the time people really just don't read anyway. Especially when they get question-banned; they are sent messages that include links explaining the situation, and they ask on the meta site about things that are clearly explained in those links. (And they sometimes come up with strange theories about it that are directly contradicted by the information given to them. E.g. just the other day we had https://meta.stackoverflow.com/questions/437859.)