> 13. The work that makes other work possible is priceless - and invisible.

> Glue work - documentation, onboarding, cross-team coordination, process improvement - is vital. ... The trap is doing it as “helpfulness” rather than treating it as deliberate, bounded, visible impact. Timebox it. Rotate it. Turn it into artifacts ... make it legible as impact, not as personality trait.

I see my own experience in this, but I don't think he's identified the problem correctly. Timeboxing, rotating, etc, is easy. Convincing management that it is as important as non-glue work and therefore worth allocating your time for it is the hard part. And if you can't do that, you end up stuck in the situation described.

The other option is to just let things fail of course, but then you have to convince both management AND the rest of your team to do this, otherwise someone else will just pick it up between the cracks too.