> ...multiple engineers argued about the "right" way to build something. I remember thinking that they had biases based on past experiences and assumptions about what mattered.

I usually resolve this by putting on the table the consequences and their impacts upon my team that I’m concerned about, and my proposed mitigation for those impacts. The mitigation always involves the other proposer’s team picking up the impact remediation. In writing. In the SOP’s. Calling out the design decision by day of the decision to jog memories and names of those present that wanted the design as the SME’s. Registered with the operations center. With automated monitoring and notification code we’re happy to offer.

Once people are asked to put accountable skin in the sustaining operations, we find out real fast who is taking into consideration the full spectrum end to end consequences of their decisions. And we find out the real tradeoffs people are making, and the externalities they’re hoping to unload or maybe don’t even perceive.