This is CANTV they are talking about. This is the company I requested a new phone line from and it took 9.5 years to get it installed.

After waiting for 3 years, I gave up ended up paying one of their technicians I randomly found working in the street. He gave me a phone line that apparently used to belong to a taxi company, judging by all the wrong number calls I got. All that just to get 4mbps DSL service in 2019.

Last year, out of nowhere, I finally got a call from the company saying they were ready to install it.

Thankfully, a bunch of companies appeared out of nowhere (a lot of them with links to people in the govt, surprise) in 2020 and we got fiber.

Oh and a couple of years ago, my parents "lost" their phone line and have been without POTS ever since. Maybe it's karma for me paying for a phone line all those years ago...