> Where did we go wrong
Driving character out of the software world. Spotify couldn't whip the llama's ass even if it wanted to. And it doesn't want to. Spotify is a boring office worker that we're professionally cordial with only because they run the stockroom.
If you looked at 'old' software companies that existed at 2000, they were boring companies like IBM. Really what most people don't want to admit is most of the software world grew up and got old.