> and ensuring they don't fumble the ai/agent transition
They've already fumbled it.
> the way they did with mobile.
It's the exact same way they fumbled with mobile. They were very late to the party and decided to buy their way in. It _never_ works.
MS was almost two decades early to the mobile party, and still fumbled it. Because they didn't have the usability insights around touchscreens that others pioneered.
Also could never name things—they named it Wince.