alt Hacker NewsYour terms for Claude Max point to the consumer ToS. This ToS states it cannot be used for commercial purposes. Why is this? Why are you marketing a product clearly for business use and then have terms that strictly forbid it.
I’ve been trying to reach a human at Anthropic for a week now to clarify this on behalf of our company but can’t get past your AI support.
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> I’ve been trying to reach a human at Anthropic...
This is a bit of an ironic phrase.
Speaking from experience the support is mostly automated it seems and it takes 2 weeks to reach a real human (could be more now). Vast majority of reddit threads also say similar timelines.
> Why are you marketing a product clearly for business use
Huh? Their "individual" plans are clearly for personal use.
> [consumer] ToS states it cannot be used for commercial purposes
Where? I searched https://www.anthropic.com/legal/consumer-terms for commercial and the only thing I can see is
> Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes are for your personal, non-commercial use only.
All that says to me is don't abuse free trials for commercial use.