> I chose managed services specifically to avoid ops emergencies. We're a tiny startup paying the premium so someone else handles this. Instead, I spent late night hours debugging VPC routing issues in a networking layer I don't control.

This happens with managed services and I understand the frustration, but vendors are just as fallible as the rest of us and are going to have wonky behaviour and outages, regardless of the stability they advertise. This is always part of build vs buy, buy doesn't always guarentee a friction free result.

It happens with the big cloud providers as well, I've spent hours with AWS chasing why some VMs are missing routing table entries inside the VPC, or on GCP we had to just ban a class of VMs because the packet processing was so bad we couldn't even get a file copy to complete between VMs.