alt Hacker News > I chose managed services specifically to avoid ops emergencies
The benefit of a managed service isn't that it doesn't go down; though it probably goes down less than something you self-manage, unless you're a full-time SRE with the experience to back it.
The benefit of a managed service is you say: "It's not my problem, I opened a ticket, now I'm going to get lunch, hope it's back up soon."
Replies
neilfrndes • today at 4:34 AM
I've read a few horror stories, but I always thought it wouldn't happen to me :)
> It's not my problem, I opened a ticket, now I'm going to get lunch, hope it's back up soon.
That's a good way of thinking about it.
> though it probably goes down less than something you self-manage, unless you're a full-time SRE with the experience to back it.
I wonder how true that is. This went down because of a bad update, which is probably like 99.99% of outages. The other 0.01% is cosmic rays causing hardware failures.
My server was up for 3.5 years with no outages because I just didn't touch it. I had to take it offline a couple days ago to move it which made me a little sad. Took a snapshot and moved it to a new droplet, brought it back up as-is and it's running great again.
Anyway, emergencies are less emergy if things go down while you're upgrading and shuffling things around yourself. You expect hiccups if you're the one causing the hiccups. It's when someone else is tinkering on the other side of the country/planet and blows something up that suddenly you have an emergency.