As the parent said: “Everyone was locked out in a building am staying at (40 something stories) for several hours.”

I wonder what happened to the building when the internet went down. How do you get into the room to reboot the router?

Now I am waiting for time when they move us-east-1 physical security to run in us-east-1... Thus locking themselves out when needing some physical intervention on servers to get backup.

This is in SEA. They probably operate from ap-southeast-1 or 2. But yeah, if the internet goes down, the provider service goes down or AWS goes down they are cooked.