There's no pressure to make a good product because nobody making this decision has to use the machine. Everywhere I've worked purchase decisions are made by somebody with no direct contact to the actual usage, maybe if you're lucky they at least asked the people who need the product what the requirements are, otherwise it's just whatever they (who don't use this product) thought would be good.

"Key presses are 15x slower than they should be" gets labelled P5 low priority bug report, whereas "New AI integration to predict lot income" is P0 must-fix because on Tuesday a sales guy told a potential customer that it'd be in the next version and apparently the lead looked interested so we're doing it.