On one hand you're right that people tend to dismiss complexities of the jobs they are unfamiliar with, including IT crowd.

On the other hand when countries feel the need to legislate a new law enforcing writing documents in the human understandable language, one doesn't need to be an expert to suspect there was a systemic rot in those industries. It is totally valid to cry foul when even a parliament is concerned about about reading texts they produce for 500$/h.

https://www.congress.gov/bill/111th-congress/house-bill/946

https://www.legislation.govt.nz/act/public/2022/0054/latest/...