They do but the mode has changed from Word.exe to https://www.o365.com/word or sharepoint -> word doc.

That’s depends on your job. If you’re a line chef or florist, then you probably don’t use Word much. But that doesn’t mean MS Office isn’t still heavily used in other industries.

What do you see instead? Aside from a smaller startup that used google-everything every enterprise I've worked with uses MS Office extensively, with a big push to the subscription web version from local installs.

> Do people actually use Word?

I mean, for starters just walk into any law firm.

Especially the junior desks who do the donkey work of turning contract drafting notes from the Seniors into reality. Their entire careers are based around knowing Word templates and macros like the back of your hand. Those dudes probably know more about Word than Microsoft does.

And a whole niche side-industry has established around them, for example people writing software to diff Word files.