> Where did you find this tidbit

Google it. There are pages and pages of sources. Here’s one: https://gregslist.com/

> Every company “cares about their customers” to the point where that’s how they make their money.

And if they don’t make money, they fail and lose the opportunity to care about customers. It’s a boring tautology to say that companies care about money. The point is that @latexr is wrong about assuming that caring about money means they don’t care about product or customers.