Agreed, that’s what I’ve been saying from the top. Again, you’re disagreeing with @latexr, and agreeing with me.

The tautology is that all companies care about money. Companies care about money by definition. Many companies and many people in companies also care about customers and product quality. However, there is an absolute limit to how much money a company can leave on the table, regardless of what the customer wants, and serving the customer’s best interest becomes a ‘bad decision’ and threatens the ability for the company to do anything for the customer the moment it’s unprofitable, as soon as costs exceed income. This effectively means that at some level, companies must prioritize profit over service, otherwise service will cease to exist. The balance must lean in favor of the company on average over time.