There are not very many ops people who cannot code. Especially these days. I spent at least the last 20 years doing ops. Ops people are HIGHLY motivated to create things that DON’T FAIL. However, ops teams are often blocked by MANAGERS from doing essentially development in the prod environment. I’m talking about tools and scripts. At the places I’ve worked with the highest uptime, it was because ops had an unlimited, unfettered free hand.

Remove the handcuffs from your ops team and your reliability will SOAR.