Do any highly performing teams use tickets?
A fly-by-night charlatan successfully pushed ticking into our organization in the past year and I would say it was a disaster. I only have the experience of one, but from that experience I am now not sure you can even build good software that way.
I originally hoped it was growing pains, but I see more and more fundamental flaws.
How do you keep track of tasks that need to be done, of reported bugs and feature requests?
I’ve worked at one, but it required a PM who was ruthless about cutting scope and we focused on user stories after establishing a strong feedback pipeline, both technically through CI/CD/tests and with stakeholders. Looking back, that was the best team I’ve ever worked in. We split up to separate corners of the company once the project was delivered (12 month buildout of an alpha that was internally tested and then fleshed out).
Maybe I had greenfield glasses but I came in for the last 3 months and it was still humming.