You don't use em dashes then, you use en dash.
I think they are saying they are using an en dash where they should use an em dash.
They don't use the en dash, at least not in their comment—they are using the hyphen-minus as en dash–em dash substitute.
(Looks more like a tee-dash to me.)
I think they are saying they are using an en dash where they should use an em dash.