alt Hacker NewsI wish companies had a pay $50 to speak to a human option if need be.
No spamming abuser will pay that, but it should easily cover the cost of an overseas support agent to handle edge cases.
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I think what we really need is Internet user's Bill of Rights. The power and information asymmetry is too great to obtain fair treatment for the user.
The problem with rate limiting with money is always that it's also going to be too much for someone else to pay (or too little for others).
I'm so glad ICANN banned silent auctions for the next round of gTLDs.
That would cause companies to provide the shittiest possible service in order to monetize their support. And they would still outsource the support for $1/hr.
So they will hire a "support agent" that costs $30 and leave their service as buggy as bearable so they make those extra $20 more often.
You know they'd put you in touch with someone who has no clue about anything.
I wish governments had a "pay $100 million if you don't have a human option for all your customers" option.