It is a disease of modern (social) media and personal branding. People also now broadly think that an ad-hominem (attacking the person behind an argument, not the argument) is good argumentative style. I don't know about Jack Dorsey other then he founded twitter, and I don't care much about him. If there is a product, I will evaluate that product by my catalogue, not whether I like or dislike a person.
Thinking that good reputation in a law translates to a good lawyer is just as mature as thinking that a bad reputation translates to a bad lawyer, just two sides of the same coin. Credibility can be so cruel, it can make a brilliant mathematician like Terry Tao preemptively decline to read your mathematical arguments basically forever.
In both cases I think these may be characteristics of healthy judgment.
But the person controls the product, and the product will continue to develop, so the person's character is relevant to the quality of the product.